Practical advice to apply in our everyday interactions with customers, taken from Karin Hurt’s most recent blog post.
In the customer facing world, looking to “wow” customers in every interaction can be tough. Face it, sometimes customers are mean. They’re mad at something in their lives, that is not about you, or even your company. Create connection, find empathy, do everything you can. Once you hang up the call, shake it off. Don’t transfer that negative feeling to the next (mostly likely reasonable) customer.