Hey there Team SLV! I just had to share this when I saw it. A guest played Monticello recently, and he left a comment on a YouTube video of the Monticello course speaking very highly of our course and our team.
Sure, we have some amazing natural surroundings that factored into his positive impression. But without each of your individual efforts and attention to detail, this person might not have had an experience worth sharing. Here’s what he had to say:
Isn’t that fabulous?!
We can’t say that sort of thing about our organization or our golf courses. But when a guest or member feels so well served that they spontaneously offer praise like that, we know we are doing something right. Let’s keep it up!
Thank you all for what you do to make sure our members and guests have a great experiences!
Andy Johnston, Director of Marketing
“God gives everyone certain attributes, characteristics, talents, and then He says, “If you use what you have I’ll increase it, but if you don’t use it, you’ll lose it.” Use it or lose it; it’s a law.”
— Charlie “Tremendous” Jones
How are we growing our natural talents to do worthwhile/purposeful work in Savannah Lakes Village? How can we better encourage others to do the same?
Challenge for the Week:
Deliver the best you have to give every day. Then watch others you engage respond positively. Customers will rave, visitors will receive a great impression of our Village, and other team members will “step up their game.” It is only when we feel that we are making a difference are we truly happy in our work. Start using and growing your talents today… Shine on.
General Manager/Chief Operating Officer
Savannah Lakes Village
Lake Thurmond – South Carolina
Thought for Today: Being Remarkable
“The thing that is going to decide what gets talked about, what gets done… what gets purchased is: is it remarkable?”- Seth Godin
Application for Savannah Lakes Village:
- We are a service organization… The product we most commonly deliver is a service to our members and guests (our customers).
- We have the distinct advantage of having direct contact with our customers every day, offering hundreds of opportunities every day to be remarkable.
- Remarkable can be your smile and the way you greet a member or guest, the extra care you take in renovating a bunker or mowing a green, or a friendly wave as cars pass by as you mow the right-of-ways along the Village streets. The person that notices your caring work or friendly gesture could be the next family considering a purchase in our community. It could also be a co-team member that is inspired by your service and decides to “pay-it-forward” in another way.
- The point is that we all have a unique voice with a unique way of making our customers’ day brighter, conveying how great it is to live and work in Savannah Lakes Village.
- Adopting a remarkable caring culture throughout all operations (there’s no job too big or too small to make an impact) will generate raving fans.
Challenge for This Week:
- Take a look within you, and ask yourself how you can do your job in a remarkable way… You will find that is often the little things (attention to detail, a smile or a friendly wave) that will have the greatest impact.
- The key point is to convey by our actions (not just our words) that we care… When we deeply care about one another and the success of our community, remarkable outcomes will happen.
- Now, take a look around your environment. What is hampering you from delivering remarkable service to our customers, as well as service to your fellow team members? Share what you come up with to your team leader, or simply respond in the comments below.
We look forward to your thoughts and ideas.
Onward and Upward,
Savannah Lakes Village
A unique place to play… An inspiring place to live.
Excellent job Cathy & Ginnie on the implementation and customer service of the new tee time system … We are proud to be on the same team with you!
Neighborlink Message from 8/10/13:
Thanks so much to Cathy Smith and Ginnie Timok for their patience helping the Golfing Community adjust to the the new tee time program!
Both ladies have gone above and beyond, working many hours with SLV golfers and Tech Support to make the transition as smooth as possible! We are lucky to have them in our ProShops, they are amazing!
Practical advice to apply in our everyday interactions with customers, taken from Karin Hurt’s most recent blog post.
In the customer facing world, looking to “wow” customers in every interaction can be tough. Face it, sometimes customers are mean. They’re mad at something in their lives, that is not about you, or even your company. Create connection, find empathy, do everything you can. Once you hang up the call, shake it off. Don’t transfer that negative feeling to the next (mostly likely reasonable) customer.