Author Archives for Kirk Smith

SLV BOD Pleased to Announce New General Manager/Chief Operating Officer

SLV BOD Pleased to Announce New General Manager/Chief Operating Officer

  
The Savannah Lakes Village Board of Directors (SLVBOD) at its board meeting today, August 21, 2013, voted to promote Kirk Smith to the position of general manager/chief operating officer effective immediately. For the past four months, Kirk has been serving in this capacity as acting chief operating officer, and he has done an outstanding job performing these duties. In addition to his strong marketing skills, Kirk understands the business, has a great financial background, and has demonstrated a strong leadership talent. Over the last four months, Kirk has also demonstrated his ability to make the necessary decisions to reduce costs without affecting SLV’s ability to increase revenue and residential growth.
  
Kirk joined Savannah Lakes Village on October 8, 2001 as the marketing/communications manager. In 2006 he was promoted to the director of marketing. In this role, he also worked very close with the chief operating officer to assist him in the overall operations and community planning. Kirk has a Bachelor’s degree in Business Administration with an emphasis in marketing and management, and a Master of Science in Management.
  
Kirk is very excited to continue working with his leadership team and to continue the work that needs to be done to drive the community forward.
  
The SLV BOD is confident that Kirk will continue to do an outstanding job, and they would like the community to join them in congratulating Kirk on his promotion as the new general manager/chief operating officer.
  
  
  
Paul J. Aube
SLV BOD President
391-2510
paube@wctel.net

SLV Birthdays

July Birthdays:

Happy “Belated” Birthday teammates!

Best wishes for a wonderful belated birthday and a year filled with Happiness and Success.

 

Allan Beary – July 3 – River Grille

Ella Bolt – July 6 – Recreation Center

Debbie Moss – July 7 – Recreation Center

Jamie Young – July 9 – Community Services

Alton Danner – July 10 – Community Services

Shane Bryant – July 14 – Community Services

Louis Kitslaar – July 14 – Recreation Center

Sam Kowall – July 17 – Tara Golf Shop

Garnett Moore – July 24 – Community Services

 

 

August Birthdays:

Happy Birthday teammates!

Best wishes for a wonderful birthday and a year filled with Happiness and Success. If you see any of our August birthday folks out and about please wish them a happy birthday!

 

Michael McKinney – August 3 – Monticello Golf Course

Robert Rigg – August 14 – Recreation Center

Gina Cieri – August 22 – Recreation Center

Wanda McKenzie – August 24 – Recreation Center

Krystal Cartledge – August 25 – River Grille

Being Remarkable

Thought for Today:  Being Remarkable

Remarkable_Godins_Purple_Cow

“The thing that is going to decide what gets talked about, what gets done… what gets purchased is: is it remarkable?”- Seth Godin

 

Application for Savannah Lakes Village:

  • We are a service organization…  The product we most commonly deliver is a service to our members and guests (our customers).
  • We have the distinct advantage of having direct contact with our customers every day, offering hundreds of opportunities every day to be remarkable.
  • Remarkable can be your smile and the way you greet a member or guest, the extra care you take in renovating a bunker or mowing a green, or a friendly wave as cars pass by as you mow the right-of-ways along the Village streets.  The person that notices your caring work or friendly gesture could be the next family considering a purchase in our community. It could also be a co-team member that is inspired by your service and decides to “pay-it-forward” in another way.
  • The point is that we all have a unique voice with a unique way of making our customers’ day brighter, conveying how great it is to live and work in Savannah Lakes Village.
  • Adopting a remarkable caring culture throughout all operations (there’s no job too big or too small to make an impact) will generate raving fans.

Challenge for This Week:

  • Take a look within you, and ask yourself how you can do your job in a remarkable way…  You will find that is often the little things (attention to detail, a smile or a friendly wave) that will have the greatest impact.
  • The key point is to convey by our actions (not just our words) that we care…  When we deeply care about one another and the success of our community, remarkable outcomes will happen.
  • Now, take a look around your environment.  What is hampering you from delivering remarkable service to our customers, as well as service to your fellow team members?  Share what you come up with to your team leader, or simply respond in the comments below.

We look forward to your thoughts and ideas.

Onward and Upward,

Kirk

Savannah Lakes Village

SavannahLakes.com

ksmith@slv-sc.com

A unique place to play… An inspiring place to live.

Great Ladies

Excellent job Cathy & Ginnie on the implementation and customer service of the new tee time system …  We are proud to be on the same team with you!

Neighborlink Message from 8/10/13:

Great Ladies!!

Thanks so much to Cathy Smith and Ginnie Timok for their patience helping the Golfing Community  adjust to the the new tee time program!
Both ladies have gone above and beyond, working  many hours with SLV golfers  and Tech Support  to make the transition as smooth as possible!  We are lucky to have them in our ProShops, they are amazing!

Barb Shelley

SLV Member

Shake It Off

Practical advice to apply in our everyday interactions with customers, taken from Karin Hurt’s most recent blog post.

Customer Interactions

In the customer facing world, looking to “wow” customers in every interaction can be tough.  Face it, sometimes customers are mean.  They’re mad at something in their lives, that is not about you, or even your company. Create connection, find empathy, do everything you can.  Once you hang up the call, shake it off.  Don’t transfer that negative feeling to the next (mostly likely reasonable) customer.